Medicus Healthcare Solutions

Case Study – Client Profile

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HOSPITAL PROFILE.

Valley Regional Hospital – 25 beds – Launch Urgent Care Center

SITUATION.

Critical Access Hospital in rural New Hampshire. Its patients were in need of an effective healthcare solution when their primary care providers were not available. The facility is very community-centric and was eager to deliver care to more people, more conveniently, and with much greater value. Its Emergency Department (ED) had been seeing roughly 13,000 patients a year, but approximately 20 to 30 percent of the people coming to the ED could be seen/treated in an Urgent Care (UC) clinic.

THE MEDICUS SOLUTION.

Medicus Healthcare Solutions held an onsite meeting at Valley Regional Hospital to assess the facility’s needs. (The hospital recently added a new ED wing, and we had previously provided assistance with its ED and Hospitalist divisions.) To help with the overflow of patients from the ED, the hospital’s former ED space was configured for a UC center for lower acuity cases. A complete NP model was chosen in lieu of a mixed model with physicians, and Medicus Healthcare Solutions assisted with a transition project.

In 45 days—half the ramp-up time allotted—Medicus Healthcare Solutions assembled a team of experienced, high-quality providers to handle all the coverage. Though the UC center did not launch as planned on February 1, 2015, the hospital used all of our providers in its ED and ultimately hired three of Medicus Healthcare Solutions’ transition project NPs permanently. A ribbon-cutting ceremony took place Tuesday, August 25, and the new UC center is slated to open September 1, 2015.