Case Study - Stabilizing a Family Medicine Service Line - Grants access and instills loyalty within the community | Medicus Healthcare Solutions

Case Study – Stabilizing a Family Medicine Service Line – Grants access and instills loyalty within the community

Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on email

HOSPITAL PROFILE.

A five-clinic health system on the outskirts of Seattle, Washington, needed to rebuild the community’s trust and hire quality providers to provide excellent patient care. They engaged Medicus Healthcare Solutions to help stabilize and rebrand their Family Medicine and Urgent Care programs.

CLIENT SCENARIO.

The health system was consistently understaffed and mismanaged, creating a variety of challenges. Negative community perception made it difficult for the clinics to attract and retain permanent Family Medicine providers, which led to:

  • Three full-time equivalent provider vacancies
  • Less-efficient programs with increased attrition
  • Long patient wait times due to staffing shortages
  • The necessity to rebuild the health system’s public image

THE MEDICUS SOLUTION.

When a new CEO stepped in to stabilize each of the five clinics, he entrusted Medicus as an accountable partner to evaluate and fully staff their programs. After assessing the clinic structure, we understood the biggest challenge was to improve patient access within their rural markets. Through our project-based staffing solutions, we customized a program that included:

  • Accurately profiling the right providers to fit the needs of their patient population and department structure
  • Managing 100% of temporary staff and 80% of full-time staff
  • Rebranding the primary care walk-in clinic to an urgent care facility
  • Expanding their footprint and gaining long-term access to a larger patient population
  • Fostering community trust through committed providers and fully stabilized clinics

RESULTS.

As a result of the partnership, the clinics flourished and were able to improve their bottom line significantly. After just six months, Medicus:

  • Leveraged a network of physicians with rural-based experience who became an extension of the existing team
  • Filled 110-125 shifts per month, utilizing some advanced practice providers to reduce expenses for the clinics without sacrificing the quality of care
  • Rapidly expanded the Family Medicine service line
  • Strategically rebranded the primary care walk-in center to an urgent care facility, opening the market to new millennial patients
  • Tripled daily access to patients, which dramatically increased revenue
  • Strengthened the clinic’s onboarding program
  • Instilled long-term commitment and created patient loyalty

Share on facebook
Share on twitter
Share on linkedin
Share on pinterest
Share on email
Subscribe to Our Blog

Get the latest in healthcare related information and insights sent right to your inbox.