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9 Ways Physicians Can Turn Patient Complaints Around

Doctor with a happy patientAnd four more news items for physicians, nurse practitioners, physician assistants, and CRNAs to peruse this week

  • Inspired by a recent Medical Economics post about physicians’ gripes with patients, a semi-retired family medicine doctor wrote a piece for the publication on how to combat patient grievances in hopes of helping primary care physicians, including family practice doctors, and internists. He discusses nine issues—from noncompliance and family strife to timeliness and failure to follow instructions—and offers advice on how to turn around these challenging situations.
  • Also from Medical Economics: a blog post penned by a Florida-based family medicine physician that highlights measures doctors can take to improve their mental health and wellbeing. In addition to working with a psychologist, the author recommends several steps physicians can take to enhance their day-to-day lives, such as improving relationships and defusing tense situations.
  • In October, subsequent to collecting feedback from World Medical Association (WMA) member national associations, outside experts, and the public, the WMA accepted a revised version of the Declaration of Geneva. As the AMA Wire reports, it is the most substantial update of the international modern-day Hippocratic Oath in roughly 70 years.
  • SERMO, a private social media network for doctors, surveyed 2,000-plus physicians about their observations regarding patient trust. Becker’s Hospital Review reports receiving a data set by email, which indicates 87 percent of American doctors and 78 percent of global physicians believe patients trust their physicians less than they did a decade ago.
  • While prescription opioids with sensors are not yet on the market, a small test run reveals they can help physicians observe patients’ use of them at home. According to The Verge, which looks at how technology will change life in the future, researchers, led by Peter Chai at Harvard Medical School’s Brigham and Women’s Hospital, discovered most of the patients being observed started to space out their doses after a few days and stopped taking their pills before they ran out.

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